Privacy Policy

1. Introduction

Hearth ("we," "our," or "us") is a communication accessibility application designed for deaf and non-speaking individuals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

2. Information We Collect

Account Information

• Name and email address
• Phone number
• Account credentials

Communication Data

• Speech-to-text transcriptions generated during conversations
• Text-to-speech content you create
• SMS messages sent and received through the platform
• Call logs and metadata

Device Information

• Device type and operating system
• Browser type
• Push notification tokens

3. How We Use Your Information

• Provide real-time speech-to-text and text-to-speech services
• Facilitate phone calls and SMS messaging
• Send service notifications and updates
• Improve and optimize our services
• Respond to customer support requests
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services to provide our platform:

• Twilio — for phone calling and SMS messaging
• Deepgram — for real-time speech-to-text transcription

These providers process data according to their own privacy policies and are bound by data processing agreements.

5. Data Retention

We retain your communication data (transcriptions, messages, call logs) for as long as your account is active. You may request deletion of your data at any time by contacting us. Conversation transcriptions from in-person mode are stored locally on your device and are not transmitted to our servers unless you choose to save them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS messaging by replying STOP to any message
• Withdraw consent for push notifications in your device settings

8. Children's Privacy

Hearth is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

Users between 13 and 17 years old may use Hearth with the consent of a parent or legal guardian. The parent or guardian is responsible for supervising the minor's use of the Service and agrees to these terms on the minor's behalf. Parents or guardians may contact us at hello@ourhearth.io to request access to, modification of, or deletion of their child's personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

hello@ourhearth.io